bopo cardholders: please withdraw money from your bopo Visa card

Bill Express Ltd, the company that provides services to support your bopo prepaid Visa card is in administration. Bill Express, owners of bopo cards (Australia) Pty Ltd, appointed an administrator on 8 July 2008. The administrator is following due process, but unfortunately this is rapidly limiting the services available to bopo cardholders.

Cuscal Limited, the issuer of the bopo card, has decided on a course of action to communicate directly with cardholders via email, SMS and letter, in order to minimise any inconvenience in relation to accessing your money.

For cardholders who are concerned that this message is not legitimate, please see suggestions to independently verify the information at the end of this email.

Your funds are safely deposited with Cuscal and are available for you to spend or withdraw via ATM or EFTPOS transactions until 5pm on Friday, 15 August 2008.

If you are unable to withdraw funds or seek to withdraw funds after this date, you can access your funds through a reimbursement process via Cuscal. The money stored on your bopo card will be returned to you, subject to identity verification, however this reimbursement process will be far slower than if you drawdown your own funds via an ATM or EFTPOS store purchase before 5pm on 15 August 2008.

Cuscal can guarantee that the money on your bopo card is secured because as the 'issuer' of bopo cards, Cuscal is an APRA regulated Authorised Deposit-Taking Institution with a AA- Standard & Poors' credit rating. Cuscal is an entirely separate company to bopo cards (Australia) and Bill Express Ltd.

Who can cardholders contact with any enquiries?
Due to directions by the administrator, the bopo call centre is no longer operational, however bopo cardholders can contact Cuscal's experienced staff with any enquiries on (02) 8299 9000 between 7.30am and 6.00pm (AEST) Monday to Friday.

Cardholders should be aware that Cuscal does not have access to bopo systems and therefore Cuscal may experience difficulties in accessing certain data.

During this period we appreciate your patience and understanding, as access to information and data may be cumbersome due to the administration of the abovementioned companies.

For further information, Cuscal has established a Q&A page for bopo cardholders at www.cuscal.com.au.

We are working hard to ensure bopo cardholders interests are met. Our aim is to ensure any inconvenience, as a result of this process, is minimised.

Regards,

David Heine
Cuscal General Manager, Product & Operations

Suggestions to independently verify the information in this email

  1. Check that Cuscal Limited is the issuer of bopo cards by reading the bopo Financial Services Guide or noting the reference to Cuscal on the back of your bopo card.
  2. Identify Cuscal Limited on the Australian Prudential Regulatory Authority's list of Authorised Deposit-Taking Institutions www.apra.gov.au
  3. Read the announcement on the www.asx.com.au about Bill Express Ltd, bopo's parent company, appointing administrators.
  4. Contact Cuscal Limited online by typing www.cuscal.com.au into your internet browser or through a search engine such as Google (rather than using the link in this email).
  5. Contact Cuscal Limited by phone after checking the number listed above is Cuscal's head office phone number as listed in the White Pages www.whitepages.com.au