bopo Reimbursement
There are three steps bopo cardholders need to take in order to withdraw their money from their bopo card. During the process, Cuscal will ask for:
- Your contact information, in case we need to clarify any details;
- Your bopo card number, to match to against system records;
- The details of the account where you would like the money deposited;
- A statutory declaration;
- The physical card to be returned, cut in half; and
- A photocopy of your license, proof-of-age card or passport.
Step 1: Complete an online form to provide your contact, card and account details.
Step 2: Once you have clicked "next" after completing the form, you need to print the statutory declaration and get it signed and witnessed.
Step 3: Finally, you'll need to cut your bopo card in two, attach the card and a proof of identification photocopy to the signed statutory declaration and then mail it to:
Bopo Refunds Form
C/o Cuscal CallDirect
GPO Box 4720
Sydney NSW 2001
Once Cuscal receives the paperwork, your details will be verified and your money will be returned.
Further information
Cuscal is aiming to support bopo cardholders by reimbursing funds as quickly as possible and providing information.
